Frequently Asked Questions
Everything you need to know about booking and staying with us.
Booking
How do I make a booking?
Choose a room on the booking page, pick your check-in and check-out dates, enter your details and complete payment on our secure checkout. You will receive a confirmation email once payment is verified.
Can I cancel or modify my booking?
Cancellations and modifications are subject to our cancellation policy which is published on the Refund and Cancellation Policy page.
Payment
What payment methods are accepted?
Payments are processed securely through Paystack. We accept card payments and Paystack supported channels such as bank transfer and USSD.
Is there a refund policy?
Yes. Please review the Refund and Cancellation Policy page for the full terms that apply to your booking.
Still have questions? Contact our team or start your booking.